Smaug stuck until release date

Well, it looks like GW's awesome policies have struck again... I had my Smaug delivered to my local GW thinking that it would help ensure I got him on time.  Well, he's there now, but I can't have him until Saturday, because that's the release date (so says the single staff member when I called).  Whoever made this policy needs to give their head a shake.  I know its not up to my local manager, he seems like a nice guy.

You already have my money, the guy is sold out, and its just sitting there.  If I had selected home delivery I'd have it by now.  Why do I have to wait?

You won't usually see me gripe about GW here, but this one seems worth noting.